Refund and Cancellation Policy

Before we start

You can cancel an accepted quote at any time before we start the work. A deposit you already paid is refunded in full.

After we start

Once work has started you can still cancel, but you pay for the hours or milestones delivered up to that point, as set out in the quote. A deposit covers that amount first; anything left is refunded, anything missing is invoiced.

If we fail to deliver

If we do not deliver what the quote describes and cannot fix it within a reasonable time after you report it, you can end the assignment and we refund what you paid for the undelivered part.

Cancelling

You can cancel a subscription at any time from the product's billing or account settings, through the customer portal of the payment provider, or by emailing hello@shipcore.io. After cancelling:

• the subscription stays active until the end of the period you already paid for;
• nothing is charged after that;
• where the product has a free plan, your account falls back to it.

Refunds

Our products can be tried for free before you pay, so we do not refund the current or an earlier billing period as a rule. We do refund if a charge was wrong, if the service was unavailable for a substantial part of the period because of a fault on our side, or if we retire the product during a period you paid for. Contact us within 14 days of the charge and we look at every request reasonably.

A one-time licence or in-app purchase can be refunded within 14 days if you have not used what you bought, or if it does not work as described and we cannot fix it. Purchases made through Apple's App Store or Google Play are refunded by those stores under their own rules; we cannot process those ourselves.

If you buy as a consumer in the EU you may withdraw from the purchase within 14 days without giving a reason. When you ask us to start delivering digital content or a service right away, you agree that the right of withdrawal lapses once that delivery or service has begun; for a service that has partly been performed you pay a proportionate amount. To withdraw, email hello@shipcore.io with your order details within the 14 days.

• Email hello@shipcore.io with the product or quote, the date and amount of the charge, and the reason.
• We reply within 5 business days.
• An approved refund goes back to the original payment method within 5 to 10 business days, depending on your bank or card issuer.

Please contact us before opening a dispute with your bank; a chargeback takes longer and we can usually solve it faster directly.

This policy belongs to our Terms of Service. Questions go to hello@shipcore.io.