Terms of Service

ShipCore is a trade name of Hakkens Trading, a sole proprietorship registered in the Netherlands. In these terms "ShipCore", "we", "us" and "our" refer to that business. "You" means the client or customer who uses our website, hires us or buys one of our products.

• The website at https://shipcore.io and anything you send us through it.
• Development services: web, e-commerce, .NET and Shopify work that we quote and deliver for a client (section 3).
• Software products: the apps, tools and games listed on our website (section 4). Where a product publishes its own terms of service, those terms apply to that product and prevail over this document where the two differ.

By hiring us, buying a product or using the website you agree to these terms. If you do not agree, do not use our services or products.

Quotes and agreement

Every assignment starts with a written quote. A quote is valid for 14 days unless it says otherwise. Prices are in euros and exclude VAT. The agreement exists once you accept the quote in writing (email is fine) or pay the deposit named in it. Work that is not in the quote, or a change to what the quote describes, may change the price and the delivery date; we tell you before we start on it.

Your part

You provide the content, access, accounts and decisions we need, in time. Delays on your side move the delivery date accordingly. You are responsible for the content you give us and confirm that you have the right to use it.

Delivery and acceptance

We deliver as described in the quote. You have 14 days after delivery to report anything that does not match the agreed scope; we fix such defects at no extra cost. After 14 days, or as soon as you take the work into production, the work counts as accepted. Changes requested after acceptance are new work.

Payment

Invoices are due within 14 days of the invoice date, by bank transfer or through the payment provider named on the invoice. If an invoice is late we may pause the work until it is paid and charge the statutory commercial interest and reasonable collection costs. A deposit agreed in the quote is invoiced before we start.

Intellectual property

The rights to the deliverables transfer to you once the invoice for them is paid in full. We keep the right to reuse generic components, tooling and know-how that are not specific to your business, and to name the project in our portfolio unless you ask us in writing not to. Third-party and open-source parts remain under their own licences.

Warranty and liability

We build the work with care and to the agreed scope. We do not guarantee a particular business result, such as sales or search rankings. Our total liability for an assignment is limited to the amount you paid us for that assignment in the twelve months before the event that caused the damage. We are not liable for indirect damage such as lost profit, lost data or business interruption, except where the damage was caused by our intent or gross negligence. Mandatory consumer rights are not affected.

Confidentiality

Both sides keep information marked confidential, or that is obviously confidential, to themselves, during the assignment and afterwards.

Licence and accounts

When you buy or subscribe to one of our products we grant you a personal, non-exclusive, non-transferable right to use it for its intended purpose while your subscription or licence lasts. You are responsible for your account credentials and for what happens under your account.

Acceptable use

You may not resell, copy, reverse-engineer or interfere with a product, use it to break the law or someone else's rights, or put an unreasonable load on it. We may suspend or end access for abuse.

Subscriptions, prices and billing

Prices are shown on each product's website, in euros, and state whether VAT is included. Payments are processed by a payment provider such as Stripe or Lemon Squeezy; your card details go to the provider, not to us. A subscription renews automatically at the end of each billing period until you cancel. You can cancel at any time from the product or by emailing us; access then continues until the end of the period you already paid for. We announce a price change at least 30 days before it applies to your next renewal. Cancellation and refunds are described in our Refund policy.

Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may improve, change or retire features, and we may retire a product with at least 30 days' notice, in which case prepaid amounts for the period after retirement are refunded.

Your data

How each product handles data is described in that product's privacy policy and, for the website, in our Privacy policy.

Liability

Our total liability for a product is limited to the amount you paid for it in the twelve months before the event that caused the damage, and the exclusion of indirect damage in section 3 applies in the same way. Mandatory consumer rights are not affected.

Most of our clients and customers are businesses. If you buy as a consumer in the EU you have the right to withdraw from a purchase within 14 days without giving a reason. For digital content and services that start within those 14 days at your request, you agree that the right of withdrawal lapses once delivery or performance has begun. The details are in our Refund policy. Nothing in these terms limits rights that consumer law grants you and that cannot be waived.

• We may update these terms. The date at the top shows the current version. For running subscriptions we announce material changes by email at least 30 days before they take effect.
• If a clause turns out to be invalid, the rest of the terms stay in force and the clause is replaced by one that comes closest to its purpose.
• Dutch law applies. Disputes go to the competent court in the Netherlands (Rechtbank Oost-Brabant), unless mandatory law gives a consumer another forum.

Questions about these terms: hello@shipcore.io.